Ice Cap Inc.

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Innovative Lighting in Harmony with Life

Customer Service

Warranty
General Warranty – Not Including Ballasts, Fans and Lamps: 1 Year
IceCap Incorporated warrants these products: Pendant, SLR Reflector, Fan, End-Cap, Stand-Off and Digital Timer against defects in materials and workmanship for a period of ONE (1) year from the date of original purchase. This warranty is not transferable and is enforced from the date of purchase at retail.

Ballast Warranty – Including Fluorescent and Metal Halide: 3 Years
IceCap Incorporated warrants these product models: 430, 660, 3000, 70-MH, 150-MH, 250-MH, 400-MH against defects in materials and workmanship for a period of THREE (3) years from the date of original purchase. This warranty is not transferable and is enforced from the date of purchase at retail in conjunction of the submittal of the warranty card directly to IceCap Incorporated.

Fan Warranty – Both the 80mm and 120mm: 2 Years
IceCap Incorporated warrants these product models: 80mm Fan and 120mm Fan against defects in materials and workmanship for a period of TWO (2) years from the original date of purchase. This warranty is not transferable and is enforced from the date of purchase at retail.

Lamp Warranty – Including Mogul and Double-Ended Lamps: 30 Days
IceCap Incorporated warrants these product models: 150W DE, 250W DE, 400W DE, 175W Mogul, 250W Mogul, 400W Mogul against defects in materials and workmanship for a period of THIRTY (30) days from the date of original purchase. This warranty is not transferable and is enforced from the date of purchase at retail.

Terms and Conditions of Warranty:

Warranty on all products is limited to the repair or replacement of the product, at IceCap Incorporated's discretion, and does not cover: personal injury, property loss, incidental damages or consequential damages associated with the use of these products. IceCap Incorporated also states that the improper use these products, acts of nature, electrical surge, power failure, saltwater corrosion, improper installation or improper maintenance of these products will not be covered. The Warranty Card must be completed and returned to IceCap, Inc. within 30 days of purchase to ensure that your 3 yr warranty becomes effective. The warranty covers manufacture defects in craftsmanship. Any items that have been tampered with, opened, or repaired by other than IceCap, Inc. will void this warranty.

Some states do not allow limitations on how long an implied warranty lasts, the exclusions or the limitations of incidental or consequential damages and therefore the above limitations may not apply to you. This warranty gives you specific legal rights. You may have other rights that vary from jurisdiction to jurisdiction.

There is no charge for parts or labor on all repairs made under warranty that are deemed to be due to a defect in manufacturing. Should your product become defective within the specified time frame, please return it, along with a copy of your sales receipt to IceCap, Inc. 9B South Gold Drive, Hamilton, NJ 08691, along with a check or money order for $10.00 for return shipping UPS ground delivery.


IceCap Incorporated Service Department:
Contact us directly via our toll free service line – 800-742-3227 ext. 25 or via email: service@icecapinc.com

Returns & Replacements
Warranty repairs will be performed free of charge. Non-warranty repairs can be performed. If repairable, the fee is $75 for parts and labor plus UPS shipping charges. If the unit cannot be repaired, a new circuit board can be installed for $95 plus UPS shipping. All repairs will be shipped back via UPS Ground at the customer's cost. Also, UPS Overnight and 2nd Day Service is available at additional expense; for rates, call (800) 742-3227 ext. 25.

When mailing ballasts back to IceCap for repair, please send the BALLAST ONLY as well as a short note stating the nature of the problem to:
IceCap, Inc.
9-B South Gold Drive
Hamilton, NJ 08691
Attn: Service Department

Please be sure to include your return address in the box.

Privacy & Security
Purpose of the Policy
IceCap Inc. is fully committed to respecting our users' privacy rights. We have created this Privacy Policy to give users confidence that their privacy rights will not be compromised while they visit this website. This Privacy Policy is only applicable to this website, and not to any other website that users may access from this website, each of which may have practices and policies that differ materially from this Privacy Policy. The following discloses our information gathering and dissemination practices for this website:

Automatic Collection
Our servers automatically gather and pass to our upstream providers users' IP addresses. No personally identifiable information is revealed in this process. This website also gathers anonymous traffic data that does not personally identify users but is helpful for improving the services that we offer.

Cookies
Periodically, IceCap Inc. may use the standard "cookies" feature of major browser applications to provide optimal user experience. Our upstream providers may display pop-under and banner advertisements at this website. Although these advertisements may contain cookies, IceCap Inc. does not have access to this information. You may choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable the cookie function, your experience on this website may be diminished and some features may not work as they were intended.

Third Party Websites
This website contains links to other websites. If you choose to visit other websites, IceCap Inc. is not responsible for the privacy practices or content of those other websites. It is your responsibility to review the privacy policies at other websites to confirm that you understand and agree with their policies.

Personal Information
This website may allow you to send inquiries regarding this website to the domain name owner. If a user voluntarily enters personally identifying information in the inquiry form, IceCap Inc. will only transmit this information to the domain name owner. IceCap Inc. will not use this information for any other purpose. Notwithstanding the foregoing, IceCap Inc. may disclose this personal information if required to do so by law or upon a good-faith belief that such action is necessary to conform to the edicts of the law.

Modifications to the Policy
IceCap Inc. reserves the right to modify or change this Privacy Policy at any time, in our sole and absolute discretion, by simply posting such modification or change on this website without any other notice to you. The modification or change will be effective immediately upon the posting on this website. It is your responsibility to review this Privacy Policy from time to time to ensure that you understand and agree with this Privacy Policy.

If you have any questions regarding this privacy policy, please feel free to contact us at chris@icecapinc.com